Refund and Cancellation

DEPOSIT/ ONLINE PAYMENT

• The deposit / online payment to be paid in advance equivalent to total room nights booked for the entire stay to get the confirmed reservation.
• We accept deposit against the any payment methods- Credit card, debit card, UPI.
• Corporate reservations need to be secured by a company credit card. For any alternate mode of payment, please contact Hotel’s Reservation.
• Group bookings of four or more rooms require cancellation notice to refund the deposit as specified in cancellation & early checkout policy.

CANCELLATION AND EARLY CHECKOUT POLICY

• In case your plans change, ensure to inform in writing the cancellation/ amendments in plan to the Hotel Reservation for a refund of your deposit. The guidelines in this regards as under:-
• The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.
• Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for original reservation.
• Please note that if an online booking is modified or cancelled with the hotel’s reservations Office/ Hotel’s sales office, it cannot be further modified or cancelled online.
• In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation(s).
• Certain room rates & types have restrictions and without benefits. In case you do not wish to opt for restricted rates & types, you can book the room(s) available on www.crystallakehotels.com without benefits / restrictions.
• In case of early checkout, you are liable to pay for the entire confirmed reservation. If not sure of the policy, contact the hotel for clarification.

REFUND POLICY

• On cancellation of refundable booking the refund processing will take time between 7-12 days to show refund back on your bank statement. Reasons for the specified processing time are based on billing cycle of your credit/debit company and processing time of the bank. The refund depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.
• In case the reservation is not confirmed, we will not charge you anything on your credit/debit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take 7-12 days for the bank to process the refund and to show the refunded amount on your credit card.

MODIFICATION

• Any modification in the reservation is subject to availability at the time of making such a request.

NON-ARRIVAL TO THE HOTEL (NO SHOW)

• If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and will be charged for the entire reservation.
• If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.

SHORTENED STAY (EARLY CHECK-OUT)

• Shortened stay is subject to entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimize the charge by the hotel subject to cancellation policy.

PAYMENT SECURITY

• It is important to know that whenever you provide the personal details or credit/debit card information, it is secured. Your credit/debit card number, name, address, and telephone number are protected by the latest security technology.